AI-Powered Post-Purchase Defense for Marketplace Sellers
Stop losing money to illegitimate refunds and disputes. Hail Pilot investigates every case with 10 AI agents, manages your evidence, and generates platform-specific defense strategies — all in under 2 minutes.
- 10 AI agents investigate every dispute automatically
- Evidence management with chain-of-custody tracking
- Platform-specific defense strategies for Shopee & Lazada
- Cold-start ready — works even with zero customer history
Trusted by sellers on
Everything you need to defend your revenue
From evidence collection to AI-generated dispute responses — Hail Pilot handles the entire post-purchase lifecycle.
AI Investigation Engine
10 specialized AI agents analyze every case from multiple angles.
- Evidence custodian preserves chain of custody
- Hypothesis-driven analysis with bias safeguards
- Platform-specific dispute strategy generation
Evidence Management
Organize and track evidence with investigative-grade rigor.
- Chain-of-custody tracking for every piece of evidence
- Structured evidence register with handling events
- Timeline reconstruction from order to dispute
Dispute Defense Reports
AI-generated response strategies tailored to each platform.
- Draft replies targeting platform dispute reviewers
- Win probability assessment with strongest/weakest points
- Actionable merchant next-steps checklist
Abuse Detection
Spot repeat offenders and suspicious patterns early.
- 8 risk rules scoring refund rate, velocity, contradictions
- Trust signals for loyal, consistent customers
- Cold-start ready — works with zero history
Multi-Platform Support
One dashboard for Shopee, Lazada, Amazon, and CSV imports.
- Official API integrations with OAuth flows
- Raw payload preservation for replay safety
- Unified case view across all channels
AI Copilot
AI suggests replies in English, Chinese, Bahasa Malay — even Singlish. You approve and send.
- Auto-detects buyer language and mirrors it in responses
- Culturally-aware tone: face-saving, softened denials, no direct accusations
- RAG-powered knowledge base that learns your policies and preferences
AI Copilot That Speaks Your Buyers' Language
Our AI is trained to communicate in English, Chinese, and Bahasa Malay — and even understands Singlish. It mirrors your buyer's language and respects local cultural norms, because research shows that culturally-aware communication directly increases customer retention.
Multilingual by Design
The copilot detects the buyer's language and automatically replies in kind — no manual switching needed.
"We understand your concern..."
"我们理解您的顾虑..."
"Kami faham kebimbangan anda..."
"No worries lah, we check for you..."
Cultural Awareness Retains Customers
In Southeast Asia, face-saving matters. Our AI never directly accuses buyers of fraud — it uses softened denials, indirect communication, and culturally appropriate language that protects the relationship while defending your revenue.
of consumers repurchase when support is in their language
more loyal to brands offering native-language support
increase in retention after implementing multilingual support
Suggest, Never Auto-Send
The AI copilot drafts replies for your review. You approve and send — always in control, never surprised.
Why Hail Pilot?
The only platform built for Southeast Asian marketplace sellers. No bloated enterprise pricing, no bank-only focus.
Shopee/Lazada disputes
Evidence organization
AI dispute responses
Buyer abuse detection
Deadline alerts
Cross-merchant network
SEA localization
Price
No credit card required. Free plan available.
Cold-Start Ready
Works with zero history — no data lock-in
Official API Integrations
Authorized OAuth with Shopee & Lazada
Singapore-Based
Built for SEA markets, by SEA sellers
Enterprise-Grade Security
AES-256 encryption, server-side sessions
Trusted by marketplace sellers
See how sellers across Southeast Asia are protecting their revenue.
“We used to spend hours gathering evidence for Shopee disputes. Hail Pilot does it in minutes and the win rate speaks for itself.”
“The AI investigation report gave us exactly what Lazada's dispute team needed. We stopped losing money on illegitimate refund claims.”
“Finally a tool that understands SEA marketplace disputes aren't bank chargebacks. The platform-specific strategies are spot on.”
From the blog
Insights on marketplace disputes, evidence strategy, and seller protection.
Why Shopee Disputes Are Not Chargebacks
Understanding the fundamental difference between platform dispute flows and bank chargebacks — and why it matters for your defense strategy.
Read moreThe True Cost of Refund Abuse for SME Sellers
Most sellers don't track the cumulative impact of illegitimate refunds. Here's how to measure it and what to do about it.
Read moreBuilding an Evidence Trail That Wins Disputes
Platform dispute reviewers need structured evidence. Learn the framework that increases your win rate.
Read moreProtect your revenue today
Join marketplace sellers across Singapore and Southeast Asia who are already defending their business with Hail Pilot.